Karma Management Consultants Pvt.Ltd, engaged in the business of providing services related to placement, training, payroll management, labor law compliance, employee outsourcing and other allied services in the domain of management consultancy, commits itself to satisfying the needs and expectations of its customers and clients by continually improving the quality of customer experience during all phases of the service delivery process. The company envisions itself to be counted as one amongst the top five players in this business over the next five years. This is intended to be achieved by ensuring:

• Swift responsiveness to client needs
• Accuracy and reliability of information and data supplied
• IT and other technology is progressively integrated and adopted to improve upon the service provision processes
• Real-time monitoring of the quality of services being delivered and prompt resolution of complaints, grievances and issues
• Adherence to service quality procedures and established parameters
• Promotion of ethical conduct, adherence to legal requirements and good business practices
• Continual improvement in infrastructure

This policy will be reviewed annually for relevance and suitability.

PRATIK VAIDYA
DIRECTOR

KMCPL ensures that its quality policy is communicated and understood at all levels of the Organization through training, regular internal communication, and reinforcement during MRM.

The quality policy statement is controlled by inclusion in this manual, and is reviewed for continuing suitability during management review meetings.