The top management of KMCPL is committed to ensuring that customers receive services, which meet their needs and, whenever possible, exceed their expectations. Through the development and continual improvement of our quality management system we ensure that the latest regulatory and legal requirements relating to our services are understood and applied. Management ensures availability of all resources. Top Management is committed to the development, implementation and improvement of our QMS in very tangible ways:

Our quality policy statement documents and communicates the importance of meeting or exceeding all applicable requirements (including customer, regulatory and legal requirements) through continual improvement of our processes and services.

We ensure that our quality policy is understood, implemented, and maintained at all levels of the Organization through widespread digital distribution of our quality policy statement, and through periodic management review of the quality policy statement and organization-level improvement objectives.

Overall, top management of KMCPL is committed to the development and implementation of the quality management system and continually improving its effectiveness by

  • communicating to the staff the importance of meeting customer as well as statutory and regulatory requirements,
  • establishing the quality policy,
  • ensuring that quality objectives are established,
  • conducting management reviews, and
  • ensuring the availability of resources.

The legal and regulatory requirements applicable to the business of the Claims organization are:

Shop & Estt Act 1948
PF Act 1952
ESIC 1948
Bombay Labor Welfare Fund Act 1953
ID Act 1947
Equal Remuneration Act1976
Service Tax Act 1994
Minimum Wages Act 1948
Payment of Wages Act 1936
Maternity Benefits Act 1961

Related Document: List of legal and regulatory requirements maintained by M.R